Quality improvement

One of the areas I've been active in is the area of quality improvement. This included setting up a quality management system and introducing methodologies such as PDCA to pursue continuous improvement within the organisation to better serve the - both internal and external - customer. This meant for example analysing ishikawa diagrams to determine which parameters might influence the outcome of a process, setting up critical control points, determining corrective and preventive actions, evaluating the quality managing system through first party and third party audits, ... to make sure the right product is delivered at the right time which meets the agreed quality levels. As there is a strong link between process management and quality improvement, very often root cause analysis of a product failure and determining a corrective or preventive action led to a process change to increase the effectiveness of activities, to avoid risks or to reduce rework.

Discover projects