Experience

Symeta, a member of Colruyt Group, is a state of the art printing company which specializes in digital and variable data printing as well as mailing. To reduce rework and to identify risks in the organisation, Symeta launched a project to introduce continuous improvement and to optimise the quality management system.

Furthermore, as Symeta also offers products & services to customers outside of Colruyt group, one of the requirements was to comply to ISO 9001. By obtaining this quality label, Symeta is able to ensure that their products & services consistently meet customer expectations and the necessary steps are taken to systematically improve the performance of the organisation.

As a member of the process & quality team, I helped Symeta to achieve its goals by:

• Introducing a number of quality management methodologies such as PDCA, ishikawa diagrams, root cause analysis, ...
• Determining - together with stakeholders - corrective and preventive actions and evaluating the effectiveness
• Performing 1st party - process and department - audits and managing 3rd party ISO 9001 audits
• Introducing crucial control points to identify non-conforming products to prevent their unintended use or delivery
• Determining performance indicators such as delivery on time in full, cost of non-quality, ...

Symeta ISO 9001

During several projects in industries such as printing & mailing, design & marketing, application development, meat processing, ... I was occupied with the requirements analysis, design & testing of reporting about indicators for operations, quality management, costing, ... By setting up the necessary reports, the company was able to monitor the performance of the processes. Below are some examples of reports I've created in the past for various industries:

• Quality management: Scrap ratio, cost of non-quality, customer satisfaction, ...
• Design & marketing: Estimated cost vs actual cost for each department such as design, copywriting, photo studio, video, web, ...
• Printing & mailing: Takt time, throughput, overall equipment effectiveness, delivery on time in full, ...
• Meat processing: Production efficiency for both converging and diverging production processes

The key aspect in generating these reports was determining the indicators which actually mattered and for which data was easily available. Next to that, I also made sure the data was graspable by representing the data in a visual way and comparing it to predefined targets. Finally, these reports offered the possibility to drill down on data so more details could be obtained.

Colruyt Group Symeta