Business process management

During various projects within a production environment, my focus was on getting a better grip on business processes by identifying the different flows in and the interaction between departments. By modelling a process, it becomes more transparent as there is a clear overview of stakeholders, how input is converted into output, which systems are used, ... This means bottlenecks can be eliminated and the company can focus the efforts on added value for the customer and reduce waste. Therefore, business process management is closely linked to quality management as both aim to achieve operational excellence and to reduce risks. One of the key aspects in past process optimization projects was to set up performance indicators as these provide vital information to monitor the various processes and help in making decisions backed up by facts.

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