Customer Communication & Experiences, the largest communication agency in Belgium and a member of Colruyt Group, relies on its ERP system to support the business processes, for example for the creation of sales orders, procurement of outside services, time registration on the shop floor, invoicing, ... For this company, the management of the application lifecycle was crucial. CCX could rely on me to:

• Analyse business & system requirements
• Configure the ERP system to support business processes and optimise the usability
  
• Manage application upgrades, create and execute test scenarios to avoid regression
• Offer 3rd line support to business and creating a support system through helpdesk, key users, ...
• Create training material and provide training to business

Colruyt Group Cerm